Gatwick airport trials efficient boarding techniques

LONDON - London Gatwick is trialling a new boarding technique in a bid to avoid queues and congestion at gates. During a two-month trial, large digital screens and staff will be placed at Gate 101 to show passengers the order to board. Some Easyjet flights will participate in the "bingo boarding" field test.

"A range of sequences will be trialled to test whether they make the process faster, more relaxing and, potentially, reduce the need for large numbers of passengers to rush forward at any stage," the airport said in a statement.


Possible sequences include seating people from the back row to the front with window seats first, middle seats next and aisle seats last. Passengers who have booked priority boarding – or those who require special assistance or are traveling with young families – will still board first during the trial.

"Modelling indicates that these techniques may be able to reduce boarding times by up to 10%, compared to conventional methods," according to an airport release. "Learnings from the trial, as well as feedback from passengers, will be used to decide whether to take this concept forward or not."

Abhi Chacko, Head of Enabling Technologies and Digital Innovation, Gatwick Airport said: "We want to explore whether boarding by seat number will avoid queues in the gate room and when boarding the aircraft.

"Early indications are that this new technique has the potential to reduce the overall boarding time. By communicating to passengers better and boarding passengers by seat number, we also expect to make the whole boarding experience more relaxing and, potentially, prevent large numbers of passenger rushing forward at any stage.”